Policies

Ordering

All orders may be placed online or via the phone at (702) 321-0470.

We accept many forms of payment incuding

Paypal (All forms of credit and funded)
Check by mail
Money order by mail

We also offer lay away plans with a deposit on a case by case scenario. If you would like more information please use the contact us form.

All orders ship within 48 hours of cleared payment. If you need rushed processing or shipping options that are not listed, please contact us.

We also offer free local pickup for residents of southern Nevada. Please contact us for additional information.

Returns

You may return or receive credit for any unwashed, unused, and in original packaging (if applicable) items within 30 days of original purchase date for a full refund (less shipping).

Please include the reason for return and details about what you would like us to do (refund or store credit).

If free shipping was applied to the order, the actual cost of shipping will be deducted from the purchase price.

If you have recieved a defective diaper, please contact us for details about what to do. Please understand that most manufacturers like to deal with defects directly.

Please allow up to 48 hours upon reciept to process returns.

Please contact us before sending any returns so that we know to expect them.

Please send returns to:

The Basic Baby

8412 Twinkling Topaz Ave

Las Vegas, NV 89143